Raute has been a customer of Logent since 2019. Logent delivers project-based thermal boxes and packaging pallets, tailored specifically to Raute’s requirements. During the course of the collaboration, both the product portfolio and production volumes have grown steadily.
Raute’s need for a unique base solution for its packaging pallets means that standard Euro pallets were not an option. For example, the thermal boxes have special characteristics that must be considered in the production of packaging materials and in the final product quality.
Raute values open dialogue and smooth communication in customer collaboration. Flexibility and the ability to respond quickly to even short-notice requests are crucial in a fast-paced project environment.
“Logent understood the type of products we needed and was ready to respond to our requirements. From the start, the products have been high-quality and manufactured according to our quality criteria. Right from the beginning, it felt like Logent works for the customer. Customer focus has truly been first-class at Logent,” summarizes Raute’s Delivery Control Coordinator, Joonas Huusko.
Delivery reliability as a critical success factor
Raute is a global leader in providing complete factory solutions. It is absolutely essential for Raute to meet the delivery schedules promised to customers. Operating in a project-based environment also places high demands on partners.
“We have multiple projects running simultaneously, which makes delivery reliability of the products we order extremely important. It is crucial for us to receive products on time so that they can be used as scheduled and our projects can proceed according to plan. Delayed deliveries of packaging materials cause delays in our own production and, in the worst case, postpone delivery to our customers. Logent has performed extremely well in delivering the products. We appreciate that Logent is sometimes able to respond very quickly to our needs,” says Raute’s Delivery Control Coordinator, Janne Peippo.
RAUTE IN BRIEF – Making Wood Matter
Raute is a partner for a sustainable future in the wood products industry. Our technologies cover various production processes, as well as digital and analytical solutions supporting industrially manufactured wood products. We also offer comprehensive service concepts, from spare parts and regular maintenance to production modernizations. Our innovative technologies, software, and service concepts are designed to support the efficient use of natural resources in our customers’ production. Raute is the world’s only total solution provider offering factory-wide technology solutions for veneer, plywood, and LVL production. Raute’s headquarters and largest production facility are located in Lahti. Other production units are in Kajaani, Vancouver (Canada), Changzhou (China), and Pullman, Washington (USA). Learn more about Raute at www.raute.com.
